Your privacy is important to us. It is Bridges' policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, www.bridgeviolins.com, and other sites we own and operate.

 

This policy is effective as of 1 February 2025 and was last updated on 1 February 2025.

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What type of information do you collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How we store, use, share and disclose your personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

 

How we use cookies and other tracking tools?

 

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

 

About cookies

 

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

 

Our site uses the following cookies

 

XSRF-TOKEN - Used for the purpose of security reasons. Type of Duration - Session. Cookie type - Essential

hs - Used for the purpose of security reasons. Type of Duration - Session. Cookie type - Essential

svSession - Used in connection with user login. Type of Duration - 2 years. Cookie type - Essential

SSR-caching - Used to indicate the system from which the site was rendered. Type of Duration - 1 minute - Essential

UTS* - Cookies for attack detection. Type of Duration - Session. Cookie type - Essential

bSession - Used for system effectiveness measurement. Type of Duration - 24 hours. Cookie type - Essential

fedops.logger.sessionId - Used for Tracking session errors and issues (resilience). Type of Duration - 12 months. Cookie type - Essential 

_wixAB3|* - Cookie for site experiments. Type of Duration - 12 months. Cookie type - Essential

server-session-bind - Cookie for API protection. Type of Duration - Session. Cookie type - Essential

client-session-bind - Cookie for API protection. Type of Duration - Session. Cookie type - Essential

 

 

In addition to this - We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.

 

More information about cookies and how they are used can be found by visiting https://www.allaboutcookies.org/

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Limits of Our Policy

 

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

 

How you can withdraw your consent?

 

If you don’t want us to process your data anymore, please contact us at info@bridgeviolins.co.uk or send us mail to Ceris Jones & Paul Bridgewater, Directors, Bridge Violins, 28 Boston Road, Sleaford Lincolnshire NG34 7ET.

 

Privacy Policy Updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@bridgeviolins.co.uk or send us mail to: Ceris Jones & Paul Bridgewater, Directors, Bridge Violins, 28 Boston Road, Sleaford Lincolnshire NG34 7ET.