PRIVACY AGREEMENT
PRIVACY AGREEMENT
2024 Shipping, warranty, returns and refunds
Returning Goods
Returning Goods
Following the distance selling regulations we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund if you return your goods within seven working days from day of delivery (working days include all days other than Saturday, Sunday and public holidays). The goods must be in an ‘as new’ condition and be returned in the original undamaged packaging. Whilst in your possession you must take reasonable care of the product and it must not have been used. We will refund the full amount of the purchase minus any carriage charge, to be credited to your original method of payment.
Cancellations
If you’ve changed your mind about the item you’ve purchased and want to cancel your order before your delivery, please contact us via our CONTACT page or call us on 01529 415372.
Signing For Goods From Our Courier
You must sign for the item/s and also sign "unchecked". If you do not do this no claim can be made against the courier.
Damaged Goods
What happens if my product arrives damaged?
On rare occasions a product may get damaged in transit, please email us or call us within 24 hours [Monday to Friday] via our CONTACT page on the website or call us on 01529 415372.
Faulty Goods
Should you suspect a fault with your product please contact us via our CONTACT page or call us on 01529 415372 as it may be easily resolved.
If the fault appeared within 14 days from the date of delivery, you have the option of a refund or an exchange.
After 14 days but within the warranty period we will collect the item and have it fully repaired and returned to you in a reasonable timescale.
If on return it is found that the fault has been caused through misuse or general wear and tear, we will charge for the repair.
Shipping
Violins are shipped free of charge within the UK inclusive of VAT
Shipping outside the UK is calculated at checkout exclusive of VAT
Duty will be charged in the country of destination.
Warranty
This instrument carries a limited 1-year warranty for the original purchaser against defects in materials and workmanship. It may not be transferred or assigned to subsequent owners. ‘Bridge’ will at their discretion replace or repair any instrument or part thereof which is found by ‘Bridge’ to be defective. This warranty does not apply to the damage caused by carelessness, accident or extreme climatic changes. Nor does it apply to normal wear and tear of strings, fittings, fingerboard, controls or finish. Please quote the serial number located on the back of the bridge in all correspondence.
No repairs or replacements will be made under warranty without a valid serial number.